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Last updated: December 14, 2025

RAM – Renovations Assembly Moving (“RAM”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information about visitors to our website and people who contact us for junk removal and moving services in Chicago and the Chicagoland area.

By using our website or submitting your information through our forms, you agree to this Privacy Policy.

1. Information we collect

We collect information in three main ways:

Information you provide directly
When you request a quote, book a job, call, text, or email us, you may provide:

Name
Phone number
Email address
Service address or general location
Details about the job (what needs to be removed or moved)
Preferred dates and times
Payment information when you pay for services

Information collected automatically
When you visit our website, we may automatically collect:

IP address
Browser type and device information
Pages viewed and time spent on the site
Referring website or ad
This may be collected through cookies, pixels, or similar technologies.

Information from advertising platforms
If you submit a form or interact with our ads on platforms like Facebook or Instagram, those platforms may share the information you provide (such as name, email, phone, and answers on the form) with us so we can respond to your request.

2. How we use your information

We use your information to:

Provide quotes and schedule services
Communicate with you by phone, text, or email about your job
Send appointment reminders and updates
Process payments and send receipts
Improve our services, website, and advertising
Respond to questions, reviews, or support requests
Comply with legal obligations and protect our rights

We may also use your contact information to send occasional updates, promotions, or requests for feedback. You can opt out of marketing messages at any time by following the instructions in the message or contacting us directly.

3. How we share your information

We do not sell your personal information. We may share it in these limited situations:

Service providers
With trusted third‑party vendors who help us operate our business (for example: payment processors, scheduling tools, email/text providers, website hosting, or advertising platforms). They are only allowed to use your information to perform services for us.
Advertising and analytics
We may use tools like Meta (Facebook/Instagram), Google, or other platforms to run ads and measure performance. These platforms may use cookies or pixels on our website to help show our ads to people who may be interested in our services and to measure results.
Legal requirements and safety
If required by law, or if we believe it’s necessary to protect our rights, property, safety, or that of others.

4. Data security and retention

We take reasonable steps to protect your information from unauthorized access, use, or disclosure. No system is 100% secure, but we use common safeguards such as password‑protected systems and limited access for staff.

We keep your information only as long as needed for the purposes described in this Policy, to provide services to you, to meet legal obligations, or to resolve disputes.

5. Your choices

You can:

Update or correct your information by contacting us.
Opt out of marketing emails or texts by using the unsubscribe link or reply instructions, or by contacting us.
Disable cookies in your browser settings, though some website features may not work properly if you do.

If you are in a location with additional privacy rights (for example certain U.S. states or countries), you may have the right to request access to or deletion of your data. Contact us and we’ll explain what we can do based on applicable law.

6. Third‑party websites

Our website and ads may link to other sites (for example, review platforms or social media pages). We are not responsible for the privacy practices of those sites. Check their policies separately.

7. Children’s privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us so we can delete it.

8. Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we’ll change the “Last updated” date at the top. Your continued use of our website or services after changes means you accept the updated Policy.

9. Contact us

If you have questions about this Privacy Policy or how we handle your information, contact:

RAM – Renovations Assembly Moving

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Privacy policy

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